November 6, 2018-General Motors' windshield wiper recall is under federal investigation after drivers of GMC Terrain and Chevrolet Equinox complained that wipers had stopped working.
The National Highway Traffic Safety Administration (NHTSA) stated that the 2010-2012 and 2014-2016 Chevrolet Equinox and GMC Terrain SUVs were not included in the 2016 recall, but according to the complaint, approximately 1.7 million SUVs may be recalled.
After car owners continued to complain about windshield wipers suddenly stopped working (usually during use), the automaker recalled approximately 367,000 2013 Equinox and Terrain SUVs.
GM stated that when a manager reported a wiper failure in December 2015, it was the first to learn about a windshield wiper problem in Canada. Allegedly, these failures were caused by the loosening and falling off of the wiper's spherical joint when the wiper was in use.
The automaker conducted an internal survey and collected warranty data, which showed that the failure rate is higher in the Canadian region known as the "corrosive province."
According to General Motors, Canada's failure rate is much higher than that of the United States, leading the automaker to order the recall of Canadian Chevrolet Equinox and GMC Terrain SUVs in July 2016. However, the automaker began to receive additional warranty reports and complaints about windshield wipers that failed in the United States.
This led to a US recall, but only for 2013 Chevrolet Equinox and GMC Terrain SUVs.
General Motors stated that the windshield wipers stopped working due to debris and water entering the wiper assembly ball joints and causing corrosion and premature wear.
General Motors dealers were told to inspect windshield wiper modules and replace them with modules that included water deflectors and improved ball joints. The dealer also filled the water management hole near the wiper pivot on the passenger side and drilled small holes in the wall of the air intake panel.
However, NHTSA stated that owners of Equinox and Terrain SUVs in 2010-2012 and 2014-2016 have filed 249 complaints about windshield wipers stopped working.
"When driving in a storm, the windshield wipers stopped working. I had to pull over and wait for the storm to pass. It was too dangerous to drive. I drove the car to a Chevrolet dealer and they said they needed to replace the windshield motor wiper. . It’s out of warranty and cost me $400."
"It suddenly rained while driving at 65 mph on the highway. I turned on the wipers and they were stuck in the middle of the windshield. They were completely invisible for a few seconds. I had to open the passenger side door quickly to see if I could Where to park? "I am glad that there is no 1 behind me, otherwise there will be an inevitable accident. "
The government stated that as of 2018, owners of GMC Terrain and Chevrolet Equinox had lodged 107 complaints about windshield wipers stopped working.
CarComplaints.com will update our website based on the results of the federal investigation.
Read the GM SUV complaint mentioned in the recall investigation:
Do you have a car complaint to add? Add your complaint about any vehicle here.
For example: "Bad brakes", "Toyota recall", etc.
advertise
Road salt. It is great for melting ice, but very bad for almost everything else.
CarComplaints.com ® is an online car complaint resource that uses graphs to show car defect patterns based on complaint data submitted by website visitors. Complaints are grouped by data released by vehicles, vehicle parts, and specific issues.
"CarComplaints.com"®, "Autobeef", "What's wrong with your car?" are trademarks of Autobeef LLC, all rights reserved. Front ¾ Vehicle photo © 1986-2018 Autodata, Inc. dba Chrome Data.
We use cookies to analyze and improve your experience, as well as to personalize content and advertising. If you continue to use this website, you agree to the use of cookies.
For more information on how we collect and use this information, please review our privacy policy. California consumers can exercise their CCPA rights here.